Support
On this page we have assembled all information that may be helpful if you are running into issues.
Please note that we try to keep the pricing for our applications as low as possible.
Our subscription fee does not include any personal support or training.
On this page we have assembled all information that may be helpful if you are running into issues.
Please note that we try to keep the pricing for our applications as low as possible.
Our subscription fee does not include any personal support or training.
Reseller support
You can buy our software from one of our resellers.
Many of our resellers are Google Apps experts for many years and can help you out if you are getting lost.
They may be able to offer you support for our products.
You can buy our software from one of our resellers.
Many of our resellers are Google Apps experts for many years and can help you out if you are getting lost.
They may be able to offer you support for our products.
YouTube
On our dedicated YouTube channel you can find a number of videos explaining different aspects of our applications.
On our dedicated YouTube channel you can find a number of videos explaining different aspects of our applications.
Online help / FAQ
You can find useful information for each application in the dedicated online help portal.
We have collected answers for frequently asked questions
Please check out the online help if you are facing an issue:
UCM
The help portal for UCM is still work in progress.
But you can already find some useful information there
Shared Groups
The help portal of Shared Groups contains useful information regarding the installation and usage of the app.
If you are facing sync issues please check out our troubleshooting guide.
You can find useful information for each application in the dedicated online help portal.
We have collected answers for frequently asked questions
Please check out the online help if you are facing an issue:
UCM
The help portal for UCM is still work in progress.
But you can already find some useful information there
Shared Groups
The help portal of Shared Groups contains useful information regarding the installation and usage of the app.
If you are facing sync issues please check out our troubleshooting guide.
Google Group User Forum
If neither the online help nor our videos answered your questions please check out our User Forum.
In most of the cases other users already faced the same problem and you will find an answer.
If your did not find an answer you can create a new post for your problem.
Our developers or other experienced users will help you out.
By using our group you will not only help yourself but also all other users that may face the same issue some day.
When posting please make sure that other users may find your post when looking for a similar issue.
If neither the online help nor our videos answered your questions please check out our User Forum.
In most of the cases other users already faced the same problem and you will find an answer.
If your did not find an answer you can create a new post for your problem.
Our developers or other experienced users will help you out.
By using our group you will not only help yourself but also all other users that may face the same issue some day.
When posting please make sure that other users may find your post when looking for a similar issue.
Bugreport
If you are sure that you have found a real bug, please use the dedicated link in the affected app to report the issue.
This will fire up GMail and will automatically include some information about your browser etc. to help us to fix the issue.
If you are able to reproduce the error, please report the necessary steps so that we are able to track down the bug
If you are sure that you have found a real bug, please use the dedicated link in the affected app to report the issue.
This will fire up GMail and will automatically include some information about your browser etc. to help us to fix the issue.
If you are able to reproduce the error, please report the necessary steps so that we are able to track down the bug
Support
If all of the mentioned sections did not help you out, please directly contact our support.
Only use this mail address if there is no way to get your issue resolved in the Google group.
We will try to take care of your issue as soon as possible.
Please download our Quick Support tool for your platform to enable us to access your desktop remotely:
If all of the mentioned sections did not help you out, please directly contact our support.
Only use this mail address if there is no way to get your issue resolved in the Google group.
We will try to take care of your issue as soon as possible.
Please download our Quick Support tool for your platform to enable us to access your desktop remotely:
